Last updated August 26, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at ms@offtrailsmoto.com to obtain a Return Merchandise Authorisation (MA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Offtrails Moto
K1, Springfield Rivera
Pattanam Itteri Rd
Coimbatore, Tamil Nadu 641016
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note, Sale items are FINAL SALE and cannot be returned.
When you purchase a product from https://www.offtrailsmoto.com, you have the right to cancel your order at any time before your goods are dispatched.
You can return a product within 30 days if it is defective or is not as per your expectation. This 30-day period begins on the day after you receive the goods. If you purchased a product from a dealer/stockist, please contact them directly for any returns or complaints as Offtrails is unable to process returns for products bought via third parties. When returning an item that you purchased directly from us, you will have to pay the return postage and will be liable for any damage to the product. We will only refund the return postage if we have sent the wrong product, the product is faulty, or for any other reason that is our fault. If you are not happy with the product aesthetics, you should not proceed with product installation. The product should be sent back in a resalable condition. To return an item within the 30-day period, please contact us with all the details showing the reason for returning.
- It is always the customer’s responsibility to ensure that delivery address details are entered correctly at the time of order and that an appropriate delivery day and time is selected so that the courier can successfully deliver your products) to you. If an Item cannot be delivered to the address specified on the order or is refused on delivery and is subsequently returned to us by the courier, you will be refunded for the cost of the item but will be liable for the delivery costs incurred.
Please note that it is also the customer’s responsibility to ensure that the relevant import duties for the destination country are paid at customs. If the Item(s) are refused at customs they will be returned to us and the customer is liable for all associated delivery costs, including any return import duties. The customer is also liable for any damage to the product that has been sustained in transit. Please be aware that some countries operate a refuse and destroy policy and Offtrails Moto accepts no liability if the customer’s items are disposed of in the above circumstances.
Questions
Phone: +919759006300
Email: ms@offtrailsmoto.com